Worldwide Shipping & Free Shipping on USA Orders $100+

FAQ's


How long does it take to process an order?

Luckily for you, our products are handmade in Mexico, but shipped from the US for your convenience. An order can take between 5 to 8 business days to process. 

Do you offer complimentary shipping?

We offer complimentary shipping within the contiguous United States for orders $100+.

Do you offer shipping outside of the United States?

Of course we do! Worldwide shipping on all products, shipping will be calculated depending on each county at checkout. 

Can I return or exchange an item?

For information on return and exchanges please visit our Shipping + Returns policy page on the footer menu.

How can I track my order?

Once your order has been placed, we will send you a confirmation email. Once your item is ready to ship, we'll follow up with a shipping notification so that you may track your item.

Please note that all shipping labels take a moment to update, I know you are excited to receive your product, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If the tracking does not update within 48 hours, we are always available at hola@casaxali.com.

How do I wash or clean my handmade items?

Due to the handmade nature of our products please hand wash using warm water. DO NOT MACHINE WASH. Air dry.

Do you cover lost or stolen packages?

We are not responsible for packages that are lost or damaged in transit. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at hola@casaxali.com as soon as possible. We can change the address as long as the package has not left our facility, but unfortunately we cannot reroute a package once it has shipped. In the event your package does go missing, please notify us immediately so that we can file a claim with the shipping carrier on your behalf.